Kings Parade, Newport NP20 2DU, UK – 01633 843066
We recently returned to caravanning after a 4 year break, and having bought our previous caravan from Newport caravans and full service/support with 2 previous caravans it was our first and only choice to return to Newport Caravans for our new purchase. The sales and after care team have been superb, including quickly rectifying an omission in the pre-arranged works readying it for collection, and an appropriate apology. We are very pleased and confident that Newport Caravans are meeting our needs. The shop and cafe are super on site as well.
The mark of a great organisation I can confirm that had I written this review 10 days ago my review would've been significantly different as my experience of Newport Caravans tied in with many of those views expressed below. Fantastic sales service but rotten after-care service. However in response to my complaints about the lack of communication I can instead sing the praises of the organisation and especially one of the directors Mark Massey. He went out of his way to rectify all the problems and personally became involved in ironing out all the issues I had experienced. I firmly believe this is the mark of a good company – to recognise when things have gone wrong and to turn them around so that you do not lose a customer (and I almost certainly would have gone elsewhere following my early experiences). Instead I firmly believe that Mark intends to sort these issues out and would sort any problems you have so you can buy both vehicles and the after care service with confidence. Thank you Mark.
5, East Retail Park, 28 Docks Way, Newport NP20 2NW, UK – 01633 244776
Went looking for two new MTB tyres. Wide choice in stock. Staff clearly knew what they were talking about and went out of their way to be helpful. Very impressed.
Just had new headlamp bulbs fitted by Mike who was most helpful. Will return for battery.
King's Parade, Newport NP20 2DU, UK – 01633 233700
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